Frequently Asked Questions
Everything you need to know about shopping with Access Denied.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, Access Denied ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the packaging and the product and contact our customer service department within 48 hours of delivery for a replacement.